Alan Walker is an international Insurance Digital Transformation thought leader, strategist and implementer, currently based in the USA. He has helped some of the world's largest Insurers to respond to changing customer demands, new technologies, and the rise of InsurTechs - to the benefit of both their customers and themselves.
In his 30 years providing advisory, consulting and transformation delivery services to top tier Insurers around the world, Alan has helped deliver both growth and operational improvement, with a particular emphasis on transforming distribution, underwriting, claims and operations.
Alan has designed and delivered business transformations for P&C/GI and Life/Pensions/Annuity providers across the USA, Europe and Asia Pacific. His specialties are Digital Insurance (including GenAI), Operating Model and Organization Design, and Change Management.
Alan set up his independent consultancy, Alan Walker LLC, in July 2019. Prior to that he was an Insurance Consulting Partner with Ernst & Young (now EY) and an Executive Vice President of Capgemini Invent (formerly Capgemini Consulting) based in London, UK and more recently in Chicago, USA.
Alan has spoken on Insurance issues at national and international conferences in the US, the UK, Continental Europe and the Middle East, as well as on TV and radio.
He holds degrees in law from the Universities of Bristol and Oxford (both in the UK) and is also a Chartered Accountant.
Key Skills: Insurance Business Transformation, Insurance Innovation, Digital Insurance (including GenAI), Insurance Operating Model, Insurance Organization Design, Insurance Change Management, Insurance Strategy, Insurance Customer Experience, InsurTech
Alan Walker's Maturity Model for Generative Artificial Intelligence (GenAI):
Alan's Point of View on GenAI Opportunities for Insurers:
Alan's Insurer of the Future Point of View Microsite:
Alan's Insurance Customer of the Future Point of View Microsite:
Alan's Overview of Insurance Innovation, Transformation and Improvement:
Alan's Point of View on Sustainable Digital Transformation:
Alan's Overview of Change Management:
Alan's Overview of Target Operating Models for Insurers:
Alan's Point of View on How to Organize IT in a Digital Insurer:
Alan's Point of View on Missed Opportunities in InsurTech:
Example stage presentations, panel sessions and TV/radio interviews are available here